Privacy Policy

1. Introduction

Welcome to DRAICONNECT LLC (“DRAICONNECT,” “we,” “us,” or “our”). We operate a technology platform that connects individuals or entities requesting services (“Service Requesters”) with individuals or entities providing services (“Service Providers”). Your privacy is critically important to us.

This Privacy Notice describes how we collect, use, disclose, store, and protect your personal information when you use our mobile application, website, and related services (collectively, the “Platform”). It applies to all users: Service Requesters, Service Providers, and visitors to our website.

This notice is designed to be clear and comprehensive for all sides of our marketplace.

By using the DRAICONNECT Platform, you agree to the collection and use of your information as described in this Privacy Notice.

2. Information We Collect

We collect information to provide, improve, and secure our services. The types of information we collect depend on your interaction with the Platform.

A. Information You Provide Directly

Account Information: When you create an account as a Requester or Provider, we collect your name, email address, phone number, profile photo, and password.
Service Requester Information: To request a service, you provide details such as the service type, location, time, specific instructions, and payment information. You may also provide communications with Providers.
Service Provider Information: To become a Provider, you provide extensive information for verification and background checks. This may include:
- Full name, date of birth, Social Security Number (or government ID number), and residential address.
- Driver’s license, vehicle registration, and proof of insurance (for services requiring driving).
- Professional licenses, certifications, or skills credentials.
- Banking information for payments.
- Background check results (conducted by authorized third parties).
Identity Verification: We may collect photos of your government-issued ID, a selfie for comparison, or other documentation to verify your identity.
Communications: Information when you contact customer support, provide ratings or feedback, or participate in surveys.

B. Information Collected Automatically

Location Data: We collect precise or approximate location data from your mobile device when the app is running in the foreground or background. This is critical for Requesters to find Providers, for Providers to navigate to service locations, and for safety and fraud prevention.
Device Information: We collect data about the devices you use to access the Platform, including hardware models, operating system, unique device identifiers, mobile network information, and IP address.
Usage Information: We collect information about how you interact with the Platform, including access times, pages viewed, app features used, and search queries.
Transaction Information: We collect detailed information about your service transactions, including date, time, amount charged, distance traveled, and payment method.
Cookies and Similar Technologies: We use cookies, web beacons, and tracking pixels to collect usage data, remember your preferences, and personalize your experience.

C. Information from Third Parties

Background Check Providers: We receive results from authorized third-party vendors who conduct background checks on prospective Service Providers.
Financial Institutions & Payment Processors: We receive information necessary to process payments and prevent fraud.
Social Media Platforms: If you choose to link your account or log in via a social media service, we may receive information from that platform.
Publicly Available Sources or Marketing Partners: We may receive limited information to help us correct or supplement our records (like updated address information).

3. How We Use Your Information

We use the information we collect for the following business purposes:

To Provide and Maintain Our Services: To create and manage your account; connect Service Requesters with Service Providers; facilitate services, payments, and communications; process background checks; and provide customer support.
To Improve and Personalize Your Experience: To develop new features; personalize the content you see; remember your preferences; and perform research and analytics.
To Ensure Safety and Security: To verify identities; conduct safety screenings; investigate and prevent fraud, harassment, or other unsafe behavior; and use location data for real-time safety features.
For Communications: To send you service-related announcements, transactional receipts, administrative messages, and requests for feedback. With your consent, we may send promotional communications.
For Legal and Compliance Reasons: To comply with applicable laws, regulations, legal processes, or governmental requests; enforce our Terms of Service; and protect the rights, property, or safety of DRAICONNECT, our users, or the public.

4. How We Share and Disclose Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Between Service Requesters and Service Providers: To facilitate a service, we share necessary information. For example, a Requester’s first name, profile photo, precise service location, and service instructions are shared with the matched Provider. A Provider’s first name, profile photo, vehicle details (if applicable), ratings, and real-time location are shared with the Requester.
With Third-Party Service Providers: We share data with vendors who perform services on our behalf, such as:
- Payment processors (e.g., Stripe, PayPal)
- Cloud hosting providers (e.g., AWS, Google Cloud)
- Background check vendors
- Customer support platforms
- Analytics and marketing service providers (under strict contractual data use limits)
For Legal Reasons: We will disclose information if required by law, subpoena, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, user information may be transferred as a business asset.
With Your Consent: We will share your information for specific purposes outside the scope of this notice only with your explicit consent.

5. Data Retention and Security

Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this notice, comply with legal obligations (e.g., tax records), resolve disputes, and enforce our agreements. Account deletion requests are processed as outlined in Section 6.
Security: We implement a combination of administrative, technical, and physical safeguards designed to protect your data. This includes encryption in transit and at rest, access controls, and regular security assessments. However, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability: You can request a copy of the personal information we hold about you.
Correction: You can update your account information through your profile settings or request corrections.
Deletion: You can request deletion of your account and personal data, subject to certain legal exceptions (e.g., where we are required to retain data for legal compliance).
Opt-Out of Marketing: You can unsubscribe from promotional emails via the link in any email. You cannot opt out of service-related communications.
Location Data: You can control location data collection through your device’s operating system permissions. Note: Restricting location data will severely limit or disable the Platform’s core functionality.
Cookies: Most web browsers allow you to control cookies through their settings preferences.
Do Not Sell/Share (for CA & other states): DRAICONNECT does not sell your personal information as defined by the CCPA/CPRA.

To exercise these rights, please contact us at info@draiconnect.com. We will verify your identity before processing your request, which may require you to provide additional information.

7. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated notice on our Platform with a new “Last Updated” date and, where required by law, seeking your consent.

9. AI Features and Data Usage

We integrate certain artificial intelligence (“AI”) features within the Platform to enhance user experience, improve service matching, and provide intelligent recommendations or automated support. To deliver these features, we may share limited user data with a trusted third-party AI service provider (the “AI Provider”).

A. Data Collected and Shared for AI Features

When you utilize AI-powered features (such as smart matching, automated chat assistance, or predictive search), we may collect and transmit the following categories of personal information to our AI Provider solely for the purpose of processing your request and delivering the functionality:

Account Identifiers: Your user ID and basic profile information (e.g., first name) necessary to contextualize your request.
Service Details: Information related to the specific service transaction, including service type, location, timing, and any instructions or messages you provide.
Communication Content: The content of your inquiries, messages, or support tickets submitted through AI-integrated interfaces.
Usage Data: Interaction data with the AI features, such as queries entered, responses generated, and feature usage patterns.

B. How Your Data Is Used and Protected

The AI Provider processes your data strictly on our behalf and under our instructions to deliver the requested AI services. We require our AI Provider to:

Use your data solely for the purpose of providing, maintaining, and improving the specific AI functionality integrated into our Platform.
Implement appropriate administrative, technical, and organizational safeguards to ensure a level of security commensurate with the risks associated with processing your personal information.
Not sell, rent, or use your personal information for their own commercial purposes or for marketing unrelated to DRAICONNECT.

C. Your Consent and Controls

We value your privacy and give you control over your data. Before any personal information is transmitted to our AI Provider, you will be prompted within the app interface to provide your explicit, informed consent. You have the right to:

Grant or Withhold Consent: You may choose not to consent at any time. If you withhold or withdraw consent, AI-powered features may be unavailable or limited, but your access to core Platform services will not be affected.
Withdraw Consent: You can withdraw your consent at any time through your account settings or by contacting us at the details provided below. Withdrawal will stop future transmission of your data to the AI Provider for these features.

D. Data Retention

Data shared with the AI Provider is retained only for as long as necessary to fulfill the purpose for which it was collected or as required to comply with applicable legal obligations. The AI Provider does not retain your data beyond this period.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us:

DRAICONNECT LLC

For users in the European Union/United Kingdom/Canada/Africa, you have the right to lodge a complaint with your local supervisory authority.